Privacy Policy

Effective Date: September 27, 2026

Gmarket BD (“Gmarket BD”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Gmarket BD collects, uses, stores, shares, and protects information when you visit or use our website, applications, services, and features, including features that may use Meta Platforms such as Facebook Login.

By using Gmarket BD, you acknowledge and agree to the practices described in this Privacy Policy.

1. About Gmarket BD

Gmarket BD is an e-commerce platform operated by Global Market BD, a sister concern of Bartaman ICT.

Website: https://gmarket.com.bd

If you have questions about this Privacy Policy or your personal information, you may contact us through the Contact or Support facilities available on our website.

2. Information We Collect

Depending on how you use Gmarket BD, we may collect the following types of information.

A. Information You Provide Directly

When you create an account, place an order, contact us, or use our services, we may collect:

• Full name

• Email address

• Mobile phone number

• Billing and shipping address

• Delivery information

• Account login information

• Order and transaction information

• Customer service communications

• Other information that you voluntarily provide to us

We request information that is reasonably necessary to provide our services.

B. Information Received Through Facebook Login or Other Meta Platform Features

If Gmarket BD provides Facebook Login or another Meta Platform feature and you choose to use it, we may receive information made available to our application by Meta according to the permissions and authorization you grant.

Depending on the permissions requested and approved, this may include:

• Your Facebook/Meta user identifier

• Your name

• Your email address, where available and permitted

• Profile information made available through the authorized Facebook Login integration

We use information received through Facebook Login only for the purposes described in this Privacy Policy and consistent with the permissions granted by you.

We do not request or collect your Facebook password.

We do not sell Facebook or Meta Platform Data.

If our Facebook Login integration does not request or receive a particular category of information, we do not claim that we collect that information.

3. How We Use Your Information

We may use collected information to:

• Create and manage your Gmarket BD account

• Authenticate your account and provide login functionality

• Process and deliver orders

• Communicate with you regarding orders, accounts, payments, and customer service

• Provide, operate, maintain, and improve our services

• Prevent fraud, abuse, and unauthorized access

• Respond to customer inquiries and requests

• Maintain business and transaction records

• Comply with applicable laws and legal obligations

• Improve website functionality and user experience

• Analyze how our services are used

• Send service-related communications

• Send promotional communications where permitted and applicable

We do not use personal information for purposes that are incompatible with this Privacy Policy.

4. Information Received from Meta Platforms

When you use a Meta-related feature such as Facebook Login, Gmarket BD may process Platform Data received from Meta.

We process such information only as necessary to provide the functionality requested by the user, maintain account functionality, provide customer services, maintain security, and comply with applicable legal and platform requirements.

Meta Platform Data is not sold or rented to third parties.

We do not use Meta Platform Data to independently determine a user's eligibility for credit, insurance, employment, housing, or other similar high-impact decisions.

We do not request or collect Meta login credentials such as Facebook passwords.

5. Cookies and Similar Technologies

Gmarket BD may use cookies, local storage, pixels, and similar technologies to:

• Keep users signed in

• Maintain shopping carts and sessions

• Remember preferences

• Improve website functionality

• Analyze website usage

• Help protect the website against fraud and abuse

• Support relevant marketing or advertising functionality, where applicable

You can control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Payment Information

Payments may be processed through third-party payment service providers.

Depending on the payment method you choose, transactions may be processed through services such as bKash, Nagad, SSLCommerz, or other payment providers made available by Gmarket BD.

Payment information may be processed directly by the relevant payment provider according to its own privacy policy and terms.

Gmarket BD does not intentionally store complete payment card credentials such as full card numbers, CVV/security codes, or payment passwords unless specifically required and lawfully permitted for a particular service.

7. Sharing of Information

We may share information when reasonably necessary to operate Gmarket BD and provide requested services.

Depending on the service, information may be shared with:

• Delivery and logistics providers

• Payment service providers

• Technology and hosting service providers

• Website analytics and infrastructure providers

• Customer support providers

• Security and fraud-prevention providers

• Professional advisers where necessary

• Government authorities or law enforcement where legally required

Service providers may process information only for legitimate business purposes and services provided to Gmarket BD.

We do not sell your personal information.

8. Meta Platform Data Restrictions

For information obtained through Meta Platforms, Gmarket BD will:

• Process the information only for disclosed and legitimate purposes

• Request only permissions reasonably necessary for the functionality provided

• Protect Platform Data against unauthorized access, use, disclosure, alteration, or destruction

• Not sell or rent Platform Data

• Not request Meta login credentials

• Provide users with a way to request deletion of applicable data

• Delete applicable Platform Data when required by applicable law, our legitimate data-retention requirements, or applicable Meta requirements

We will not use Meta Platform Data for purposes that are inconsistent with the permissions granted by the user or applicable Meta policies.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, completing transactions, resolving disputes, maintaining security, complying with legal obligations, and maintaining appropriate business records.

When information is no longer required for a legitimate purpose, we may delete, anonymise, or securely dispose of it, subject to applicable legal and regulatory requirements.

10. Data Deletion

Gmarket BD allows users to delete their account directly from the user dashboard.

When a user deletes their Gmarket BD account, the personal information associated with that account is automatically deleted from our active systems, subject to any information that we are legally required or otherwise permitted to retain.

If you used Facebook Login or another Meta Platform feature, applicable information obtained through that integration will also be deleted as part of the account deletion process, where applicable.

Once the account deletion process is completed, the deleted account and associated personal information cannot be restored.

For security and legal compliance, certain records may be retained for a limited period where required by applicable law, fraud prevention, dispute resolution, financial or accounting requirements, or other legitimate legal obligations.

If you are unable to access your account or experience a technical problem while deleting your account, you may contact Gmarket BD through our Contact or Support facilities for assistance.

11. Account Deletion

If you have a Gmarket BD account, you can permanently delete your account directly from your account dashboard.

To delete your account, log in to your Gmarket BD account and go to your Dashboard. At the bottom section of the Dashboard, you will find the “Delete My Account” option.

Click “Delete My Account” and follow the instructions to confirm the account deletion request.

Once the account deletion is confirmed, your Gmarket BD account and associated personal information will be processed for deletion, subject to applicable legal and legitimate retention requirements.

Certain information may need to be retained for a limited period where required by law, accounting requirements, security, fraud prevention, dispute resolution, or other legitimate purposes.

If you accessed Gmarket BD using Facebook Login, disconnecting or removing the Facebook Login integration may stop future access through Facebook Login. However, to permanently delete your Gmarket BD account and associated information, you should use the “Delete My Account” option available in your Gmarket BD Dashboard.

12. Data Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, disclosure, alteration, loss, misuse, or destruction.

No internet-based service can guarantee absolute security. We therefore encourage users to protect their account credentials and notify us of suspected unauthorised activity.

13. Third-Party Services and Links

Gmarket BD may contain links to third-party websites, applications, payment providers, delivery services, social media services, or other platforms.

Third-party services operate under their own terms and privacy policies. We are not responsible for the privacy practices of third-party services that we do not control.

You should review the privacy policy of any third-party service before providing information to it.

14. Children's Privacy

Gmarket BD is intended for general users and is not specifically directed toward children.

We do not knowingly request personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

15. International and Cross-Border Processing

Depending on the technology providers, hosting providers, payment providers, analytics services, or other service providers used by Gmarket BD, personal information may be processed or stored in locations outside Bangladesh.

Where required, we take reasonable steps to ensure that such processing is conducted with appropriate safeguards and for legitimate business purposes.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or data-processing practices.

When we make material changes, we may update the Effective Date displayed at the beginning of this Privacy Policy and provide additional notice where appropriate.

You should periodically review this page for the latest version.

17. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or want to request deletion of your personal information or applicable Meta Platform Data, please contact Gmarket BD through the Contact or Support facilities available on our website.

Gmarket BD
Operated by: Global Market BD
Website: https://gmarket.com.bd

For privacy or data deletion matters, please clearly mention:

“Privacy / Data Deletion Request”

We will review and respond to valid requests in accordance with applicable requirements.

Last Updated: September 27, 2026

Gmarket BD | Global Market BD